Return & Exchange Policy
- You have the right to cancel the delivery at any time and for any reason up to 7 calendar days after you received the products. Your right to cancel will expire after the 7 days period.
- If you exercise your right of cancellation after the products have been delivered to you, you will be responsible for returning the products in their original packaging, complete with all related accessories, instruction booklets, labels, protective covers and boxes, together with the original invoice. We will refund or re-credit you (excluding the cost of express or Premium delivery) not later than 14 days after the day on which we have received notice from you about your decision to cancel the delivery. In all cases, reimbursement of the products will be in accordance with the payment method used to make the order, to the same credit card or bank account used for the payment.
- Please be aware that you may be liable for any diminished value of the products resulting from the handling of the products other than what is necessary to establish the nature, characteristics and functioning of the products
In addition to your rights to cancel as set out above, we operate an exchange policy for our customers in respect of items delivered subject to the following conditions.
Within 30 days following the date of delivery, you may choose to:
- Exchange the items in question, in their original packaging, complete with any related accessories or instruction booklets, labels, protective covers and boxes, together with the original invoice. No new delivery can take place until we have received the returned products from you.
- In the event that products are exchanged, the initial sale will be cancelled. The new transaction payment will be set off against the amount of the preceding sale. Any credit balance will be either re-credited directly to your bank account or a credit card will be issued to you. Any additional payment will be debited directly from your credit card.
- In the event that products are exchanged by post, the new sale will be subject to these conditions.
- Please note that you will not be permitted to exchange products which you have received as a result of the completion of a prior exchange.
- Cosmetic Bags
- Shoulder Bags